Privacy Policy
At Sri Senthilvel Theatre, located in Shakthi Nagar, Seevalaperi Road, Palayamkottai, Tirunelveli, we value the trust you place in us when using our website and online ticket booking services. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our website or make a booking.
By accessing our website or purchasing tickets online, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide a smooth and secure booking experience, we may collect the following information:
Full name
Mobile number
Email address
Movie booking details, including show timings, seats selected, and booking history
Transaction information necessary to process your booking
Device and browser information, IP address, and website usage data for analytics and security purposes
Payment Information
Online payments are processed securely through trusted third-party payment gateways. Sri Senthilvel Theatre does not collect or store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information. Payment data is handled directly by our payment service providers using secure encryption and industry-standard security measures.
How We Use Your Information
The information we collect is used only for legitimate business purposes, including:
Processing and confirming movie ticket bookings
Sending booking confirmations, e-tickets, and payment receipts
Providing customer support and responding to enquiries
Notifying you of booking updates or cancellations, where applicable
Improving our website, booking experience, and customer service
Preventing fraudulent transactions and ensuring the security of our services
Complying with applicable legal and regulatory requirements
We do not sell or rent your personal information to third parties.
Information Sharing
We may share limited information only when necessary with:
Trusted payment gateway providers for secure transaction processing
Technology and service providers who help operate our website and booking platform
Government authorities or law enforcement agencies when required by applicable laws or legal processes
All third-party service providers are expected to maintain appropriate safeguards for your information.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Remember your preferences
Improve website functionality and performance
Understand how visitors use our website
Enhance your overall browsing experience
You can choose to disable cookies through your browser settings; however, some website features may not function properly.
Data Security
Protecting your information is important to us. We implement reasonable technical and organisational security measures, including encrypted connections, secure servers, and access controls, to safeguard personal information against unauthorised access, misuse, alteration, or disclosure.
While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfil booking requirements, resolve disputes, comply with legal obligations, and maintain business records. Information that is no longer required is securely deleted or anonymised where appropriate.
Your Rights
Depending on applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information where legally permissible
Withdraw consent for certain communications
Contact us regarding any questions or concerns about your personal data
Third-Party Links
Our website may contain links to third-party websites or payment services. We are not responsible for the privacy practices or content of those external websites. We encourage users to review the privacy policies of any third-party services they access.
Updates to This Privacy Policy
Sri Senthilvel Theatre may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact Sri Senthilvel Theatre using the contact details provided on our website.
Thank you for choosing Sri Senthilvel Theatre. We are committed to protecting your privacy while providing a safe, secure, and enjoyable online booking experience.